Frequently asked questions
Q: How do I track my order?
A: Once your order ships, you'll receive an "Order Shipped" email with your tracking number. Simply click the tracking number in the email or enter it on the carrier's website to track your package in real-time.
Q: How long does shipping take?
A: Orders are processed and shipped within 2-3 business days. Standard shipping typically takes 5-7 business days within the continental United States.
How much does it cost?
A: Individual products are $5 each. Our Glow Kit sets are $15 each—a great value for the complete MONAY'S experience!
Q: What scents are available?
A: We offer four signature scents: Luxe, Raye, Ari, and Nova. Each scent is carefully crafted to give you that timeless, classy glow.
How can I contact you?
You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.
Where can I learn more about you?
You can explore other sections of this website, such as the "About Us" page. You can also follow up on all social media to stay updated.
Returns & Refunds policy
Return Policy
At MONAY'S, we want you to absolutely love your glow! We stand behind the quality of our body care products and your satisfaction is our priority.
Our 14-Day Satisfaction Guarantee
We offer a 14-day return window from the date of delivery. If you're not completely satisfied with your purchase, we're here to make it right.
Eligible Returns
Returns are accepted under the following conditions:
Products must be returned within 14 days of delivery
Items must be unused and in original condition
Original packaging must be intact
All products from a Glow Kit must be returned together if returning a set
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns on:
Opened or used body care products
Products with broken seals or missing labels
Items damaged due to misuse or improper storage
How to Initiate a Return
Contact Us: Email support@Monaysglow.com or call (904) 290-1798 within 14 days of receiving your order
Provide Details: Include your order number, the item(s) you wish to return, and reason for return
Receive Instructions: Our team will provide you with a return authorization and shipping instructions
Ship Your Return: Package items securely and ship to the address provided
Refund Process
Refunds are processed within 5-7 business days after we receive and inspect your return
Original payment method will be credited
Shipping costs are non-refundable unless the return is due to our error
Return shipping costs are the customer's responsibility
Damaged or Defective Products
If you receive a damaged or defective product:
Contact us immediately at support@Monaysglow.com with photos of the damage
We will replace the item at no cost to you or issue a full refund, including shipping
No need to return damaged items unless requested
Exchange Policy
At this time, we do not offer direct exchanges. If you'd like a different scent or product:
Return your original item following our return process
Place a new order for your preferred product
We'll process both as quickly as possible to get you glowing again!